Return Policy

Last Updated: 16 February 2026

Since Elite Custom Boxes provides customized products and services based on the customer’s instructions, clients must inform the company within 3 working days if the products are faulty or do not meet the specified requirements.

Note: We only handle defective products in return or refund cases.

Company-Side Defects:

• If the defect is confirmed to be the company’s fault, ECB will take responsibility for reprinting the entire order.
• The company’s decision regarding the defect and its responsibility is final.
• Customers need to send back the whole order to the company within 7 days and pay for the shipping.
• To help with the reprint process, customers need to provide proof of any defects, like digital photos.

Client-Side Defects:

• If it’s found that the defect is the customer’s fault and they ask for a refund, the customer must send back the entire order.
• The refund will have the shipping, setup, printing, and billing costs taken out.

Order Cancellation:

• Once the proof is approved, the printing job is immediately forwarded to the press department.
• After proof approval, customers have 4 hours to cancel the order.
• A 5% cancellation fee will be charged if the order is canceled after processing.
• Cancellation must be requested within 12 to 24 hours.
• No refund will be provided if the order has entered the press. However, complimentary warehouse storage can be offered, and the order can be shipped when needed.

Return Window

• You may request a return within 7 Days after receiving your order.
• Items must be unused, undamaged, and returned in their original packaging.

How to Return

• Contact our support team at info@elitecustomboxes.com with your order number and reason for return.
• Our team will confirm your eligibility and provide the return mailing address.
• Please send the product securely packaged to prevent damage during transit.
• Once we receive and inspect your returned item, we will issue your refund to your original payment method within 5 business days.
• All returns are handled by mail.

Note: For any questions about refund, cancellation, or shipping policies, contact the company via online chat support, call 888-908-3029, or email info@elitecustomboxes.com for further assistance.